Armstrong is an integral part of the communities we serve. For more than 60 years, we’ve been there when you need us. There is nothing we care about more than the safety of you and our employees.

This commitment continues as we monitor the situation around Coronavirus/COVID-19. This situation is evolving quickly and each day we learn more critical information. Please be assured, we are closely monitoring guidance from the CDC and federal and local health authorities to ensure that we are taking necessary actions to protect our employees and customers.

We’d like to take this opportunity to share more on what we’re doing as corporate citizens and residents in your communities.

Network Infrastructure and Service Reliability

The services we provide are important, especially now. We continually invest in our network to maintain its integrity and adjust for changes in usage. Our Network Engineers and Technicians are fully engaged 24/7/365. And, we have contingency plans in place should key personnel need to work from home, as required.

Our Commitment to Employees

We’re taking precautions to ensure our employees are up-to-date on this evolving situation and capable of safely doing their jobs. We enhanced our commitment to operate clean and well-organized work centers, warehouses, and offices. We’re using multiple training platforms to update our team members on hygiene standards, work area sanitization requirements, and effective social distancing tactics. We’re also requiring employees to stay home if they experience certain health-related symptoms.

We remain committed to providing you with the services you need, safely and without being exposed to or spreading germs.

Our Commitment to You

As our Technicians keep their appointments, they’ll maintain heightened awareness of their surroundings and adhere to sanitization basics during each service call. Their focus is to be there when promised, address the issue at hand, and do so safely, with everyone’s well-being in mind.

If you require service and interact with a Call Center Agent, we’ll do our best to help you without having to visit your home. If a service appointment is required, Agents will reinforce the importance of safety and will schedule an appointment when it’s safe for everyone involved. We appreciate your understanding should any inconveniences arise.

We know that your broadband Internet services are more important than ever, and we will do everything we can to provide service continuity.

Customer Service Options

To meet your Customer Care needs, in addition to calling us, we offer a variety of solutions that will provide answers to your questions, resolve issues, and make it easier to make payments, including:

• Online and digital self-service: At any time, you can leverage a variety of self-service solutions on our website and mobile apps that can be downloaded at Apple and Android app stores. These digital and online portals will help you troubleshoot services and check and pay your balance online.
• Bill payment options: In accordance with recommendations to reduce exposure, we encourage you to use Online and Call Center resources to add or delete services, pay bills, or answer questions. Payments can easily be made by check or credit card here.

These are unprecedented times. Please know that Armstrong takes its responsibility very seriously to provide you with safe and reliable services, when you need them most. We are there for you. Be safe and stay healthy, and thank you for being an Armstrong customer.

With kind regards,

Jeff Ross, President
Armstrong